[Relationship]

Just as important as our PR approach is how we work with our clients. In fact, it’s so important that we’ve spent years boiling it down to three core principles:

1) Continuous client investment. Every client gets a set amount of free time from every team member, every month. We call it VOX time, and it’s meant to keep us smart on your market, your technology, your customers and your competitors. Month in and month out. We view each client as a relationship that’s worth investing in, and this is one way we put our money where our mouth is.

2) Senior-level attention. Our senior staff plays a primary role on every account. You’re paying for our experience, and we think you should get it. In fact, we use a blended bill rate to make it more affordable. Ask us for more details.

3) Complete account control. One of the biggest problems with many client/agency relationships is that the client isn’t exactly sure what the agency is doing. Or even worse, what they’re billing. We go to great lengths to eliminate that problem through clear objectives, frequent status updates and regular reports. But those are just the table stakes. We raise the ante by a large margin through a stringent process of activity and budget forecasting, giving you the opportunity to tweak the program in real-time, and ensuring invoices that mysteriously map back to our program forecasts. And if that’s not enough, we give you access to our internal groupware, so you can have a single, web-enabled place to centralize all of your PR communications, access competitive news feeds and more. No surprises. Complete control.